Privacy Policy

How MarkOne Style Inc. Handles Your Personal Information

1. Personal information we acquire and handle

We acquire personal information directly or indirectly in connection with the provision or performance of products or services such as travel related products or services or in connection with the receipt of opinions from customers or other contact with customers, and retain a portion of such information as personal data.

2. Intended use of personal information

We use your personal information for the following purposes.
- Arrangement of travel services provided by transportation, accommodation facilities, etc. (as described in the contract document with respect to major transportation and accommodation facilities) and procedures for receipt of such services, procedures for payment of travel expenses, and provide of other travel services in the course of travel for which the customer has applied.
- For the supply of other products and services of us or our business partners.
- To respond to customer opinions, requests, inquiries, etc., including inquiries about products or services and preparation of contracts.
- For after-sales service relating to products or services.
- For the purpose of conducting questionnaires and other activities such as requests for the provision of opinions and impressions.
- To develop, improve or reform products or services (*1)
- For the preparation of statistical materials.
- For the maintenance and operation of products, services, networks, systems, etc., and prevention of disabilities, defects, incidents, etc., of products, services, networks, systems, etc., and response in the event of such accidents.
- In order to create an environment in which customers can use products or services safety, such as monitoring, preventing, analyzing, and taking countermeasures on or against illegal, fraudulent or any other improper acts
- For use to the extent permitted by law.
- To provide personal information to a third party in order to achieve each of the above-mentioned purpose of use.

(*1) We will use Cookie, etc. (including web beacons, UIDs, and other technologies, and hereinafter simply referred to as “Cookie, etc.”) and, by or through Cookie, etc., we acquire customer purchase history, service provision history, browsing and other behavior history, information on terminals used, network information (IP addresses, etc.), analyze these as personal information of customers or information related to customers, and use these information to develop, improve, or reform products or services or advertise or promote or provide information on products or services according to induvial interest, preferences, trends, etc.

3. Provision of personal information to third party

We will provide name, ID, gender, age, address, telephone number, e-mail address, information on emergency contacts, and other necessary personal information by electromagnetic means etc., to facilities for transportation, accommodation facilities, service providers, insurance companies, public offices, etc., to the extent necessary for arrangements for the travel services you have applied for and procedures for receipt of such services, to the extent necessary for the procedures for insurance covering our travel contract responsibilities, expenses in the event of an accident, to the extent necessary for providing information relating to safety or health or contacting a customer for confirmation of its safety, etc.
In case of illness or accident during a trip, we may ask for personal information to whom we may contact. This personal information will be used if we acknowledge that in the event of illness or other illness, we need to contact the contact person. The customer shall obtain the contact’s consent to provide us with the personal information of the contact.
To the extent necessary for the arrangement or provision of the various services that you have applied for, we will provide our business partners, service providers, or public offices with personal information such as your name, ID, gender, age, address, telephone number, e-mail address, and other necessary personal information by electromagnetic means, etc.
To the extent necessary for responding to customer opinions, requests, and inquiries, including inquiries about products or services, or preparing contracts, we will provide the customer’s name, ID, gender, age, address, telephone number, e-mail address and other necessary personal information by electromagnetic means, etc to the transportation/accommodation facility, service provider, other related organizations and corporations, etc.
In order to prevent or respond to the occurrence of any disability, malfunction, or accident relating to products or services, we will provide the customer’s name, ID, gender, age, address, telephone number, e-mail address, and other necessary personal information to the relevant authorities or parties by electromagnetic means, etc.
We will provide personal data such as your name, gender, age, address, telephone number or e-mail address and other personal data by electromagnetic means, etc. to the government, public offices, investigative organizations, and business partners to the extent necessary to provide an environment in which you can use products or services safely, such as monitoring, preventing, analyzing, and taking countermeasures on or against illegal, fraudulent or any other improper acts.
We will provide the customer’s personal data by electromagnetic means, etc., with the consent of the customer or to the extent permitted by law.

4. Collection of Personal Information

We collect personal information of our customers mainly by the following methods.
- We will obtain information from customers orally (including at the store or by telephone), in writing, by fax, on or through the web, by electronic mail or by other electromagnetic means.
- When you access our website or use our service, information such as access history on the internet, service usage history, browsing and other action history, information on the terminal used, network information (IP address, etc.) etc. may be automatically recorded on our server, etc., and information recorded on the terminal may be automatically transmitted to us according to the settings of the terminal such as smartphone.
We will not use personal information for any purpose other than the purpose of use without the consent of the customer.
If you are a minor, we will obtain the consent of the person who has parental authority. Provided, however, that this shall not apply in case of emergency or otherwise permitted by law.
Although it is at the customer’s discretion to select the items of personal information that the customer provides to us, if customer chooses not to provide all or part of personal information, we may not be able to contact customers, provide travel services or other services, respond to requests from customers, or accept customers’ applications or requests.

5. Consignment of customer personal information

We may entrust all or part of the business including handling personal information of customers to a third party for the purpose of arranging travel, managing travel, travel attendance services, intermediary services at airports, travel services such as payment of travel expenses, and other our services. In this case, we will select the such third party based on our standards and entrust the personal information after entering into an agreement including confidentiality.

6. Safety Management Measures

We have taken necessary and appropriate safety management measures to protect personal data, such as preventing leakage, loss, or damage. The main contents of these measures are as follows

In order to comply with laws and regulations and ensure proper handling of personal information, we have formulated a personal information protection policies, and based on these policies, we have established this handling rule and other related internal rules concerning the acquisition, use, provision, and disposal of personal information.
We conduct periodic self-inspections of the status of the handling of personal data.
When outsourcing businesses, including the handling of personal information, we includes clauses related to the handling of personal information in our contracts.
We provide regular training to our employees on the handling of personal information.
Measures are taken to prevent theft or loss of equipment such as password setting and remote control measures.
Access control is implemented to limit the scope of databases handled by employees.
We have introduced mechanisms to protect the systems from unauthorized access from outside or from unauthorized software.

7. Inquiries and Disclosure Regarding Customer Personal Information

If you wish us to notify the purpose of use or disclose, correct, add or delete your personal data, discontinue to use or erase your personal data, or cease to provide it to a third party,please contact the following. Provided,however, that we are unable to comply with your request if such request may seriously interfere with the proper conduct of our business. We will take necessary measures without delay in accordance with laws and regulations and our internal rules. If we are unable to comply with your request in whole or in part, we will explain the reason.

8. Amendment of these Regulations

These Regulations may be changed or revised from time to time depending on the necessity to comply with changes in laws and regulations and the business necessity. Such changes shall be posted on this website. You are requested to fully confirm the latest contents of these Regulations after any changes, etc., that are posted on this website.

9. In the event of leakage of personal information

Should a problem arise, such as the leakage of personal information, we will notify customers, ensure safety, suspend our system as necessary, and publicize the facts on our website, etc., in accordance with laws and regulations.

As of April 1, 2022

President: Yayoi YOKOZAWA
Personal Information Protection Manager: Takafumi FUNAMIZU
Company Name: MarkOne Style Inc.
Office Location: 640-89 Kawashimo, Shiroishi-ku, Sapporo city, Hokkaido 003-0869 JAPAN
Phone(Main): +81(0)11 827 1187
Phone(English): +81(0)11 875 1122
*Outside of business hours, calls will be directed to voicemail.
FAX: +81(0)11 351 2711
Business Hours: Monday to Friday, 9:00 am to 5:00 pm (closed on weekends, public holidays, and during the New Year holidays).

CONTACT ･ RESERVATION

First name*

Last name*

Email*

Phone

Message*

Please let us know if you have any plans.

Date

Time

Start point

End point

Adult

Child

Terms and Conditions of Arranged Travel*

I agree with the content of the terms and conditions of travel arrangements.

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Terms and Conditions of Arranged Travel (The statement explaining trade conditions stipulated in Article 12(4) of Travel Agency Law)(The Contract document stipulated in Article 12(5) of Travel Agency Law) This will be part of the contract document when the travel contract is concluded.

1, Arranged Travel Contract Under "Arranged Travel Contract" (hereinafter referred to as "the Contract"), Markone Style Inc. (hereinafter referred to as "Markone") assumes, on consignment of the customer, by acting as proxy, intermediary, agency, or on behalf of the customer arrangements in order to enable the customer to be provided transportation, accommodation, and other travel-related service. (hereinafter referred to as "the Travel Service" offered by carriers, hotels, and other service providers).

2, Travel Fares (1) Travel Fares include airfare, accommodation fee and other expenses paid by Markone to carriers, hotels and other service providers in order to arrange the travel service, plus Markone prescribed fee (excluding charges for changes or cancellations.)
(2) Once Markone has completed arrangements for the Travel Services as per its bona fide managerial duties, Markone’s obligations under the Travel Contract shall have been duly fulfilled. Accordingly, even if Markone has not obtained a written travel-service supply contract from any of the carriers, hotels, and other service providers, once H.I.S. has fulfilled its duties in good faith, H.I.S. shall be entitle to be paid by the customer Markone prescribed Travel Fee (hereinafter referred to as "handling fee").
(3) Expenses related to eating and drinking and admission fees during free time, which are not listed in the itinerary, are not included in the travel price. Those cost should be paid by the customer on the spots.

3, Application for a Contract (1) The customer is requested to fill out the application form prescribed by Markone with a deposit.
(2) The deposit in (1) will be treated as part of the travel cost, cancellation charges and other fees paid by the customer to Markone.

4, Refusal to Conclude a Contract We may not accept a contract in the following cases,
(1) Due to business related reason.
(2) In the case of a communication contract, when a part or all of the travel fares is not settled by the due date because the credit card is invalid in accordance with the card membership agreement.
(3) When the customer may cause trouble to other customers or hinder the smooth implementation of group activities.
(4) If a customer is recognized as being an organized crime group member, an associate member of an organized crime group, related party of organized crime group, organized crime group-related company, or corporate racketeer, etc., or any other anti-social force, etc.

5, Conclusion of Contract (1) The Travel Contract shall become effective when Markone agrees to sign the contract and receives the deposit from the customer.
(2) The Travel Contract shall become effective when Markone agrees to sign the contract without receiving the deposit from the customer.
(3) Notwithstanding the provisions of (1), in the case of a communication contract, the contract is concluded when the notice that Markone conclude the contract with the cunstomer reach to him/ her.
(4) Notwithstanding the provisions of (1), Markone may accept oral applications of the transportation or accommodation service only, and issue the document indicating the service shall be provided in exchange the cost . In this case, the contract shall be concluded when Markone accepts the conclusion of the contract.

6, Contract document When a travel contract with a customer is concluded, Markone will deliver to the customer a contract document that describes the travel schedule, the content of the travel service and other travel conditions, and matters related to our responsibility. However, we may not issue a contract document when we issue a document indicating the right to receive tickets, accommodation vouchers and other travel services for all travel services.

7, The Way of Using Information and Communication Technology (1) With an advance consent of the customer, Markone confirms that the information is recorded on the file in the communication device used by the customer, which is the document of the travel schedule, the content of the travel service and the fare, ‘matters to be stated’ and provided by using information and communication technology, instead of issuing a document or contract document that describes the travel conditions and matters related to our responsibility (hereinafter referred to as "matters to be stated" in this
(2) In the case of the preceding paragraph, if the communication device used by the customer has no file to record, Markone record the items in the file in the communication device (only used to the customer) and confirm that he or she has read the items.

8, Changes in the Content of the Travel Contract (1) When the customer requests us to change the travel schedule, travel service details or other contract details, Markone will respond to the customer's request as much as possible.
(2) If the content of the Travel Contract is changed at the customer’s request, the customer is responsible for paying any cancellation charges, penalties, or other expenses that may arise because of changes in the completed arrangements with the carriers and hotels.
(3)In addition to the costs and expenses required for the said changes, the customer is requested to pay Markone-prescribed alteration fees in compensation for Markone repeating the tasks of making arrangements.

9, Cancellation of the Travel Contract (1) The customer may cancel part of or the whole of the Travel Contract at any time. In this case, the customer shall pay costs for travel services already provided to the customer as well as costs that have been already paid or will be paid to transportation or accommodation facilities, or other service providers as cancellation charges or penalty charges for travel services yet to be provided to the customer, and Markone-prescribed cancellation fee.
(2) If arrangement of the travel services becomes impossible due to reasons attributable to Markone, the customer may terminate the Travel Contract. In such instance,
(3) If the contract is canceled after the start of the trip due to (2), Markone shall refund any paid travel fare minus the costs for travel services already provided to the customer that have been paid or will be paid to transportation or accommodation facilities, or other service providers.

10, Cancellation of Contract by Markone (1) Markone may cancel the contract if the customer does not pay the travel fee by the specified date.
(2) When the contract is canceled due to the previous item, the customer must pay the fee of the previous paragraph (1) to Markone.

11, Alteration of Travel Fares (1) Prior to departure Markone may alter the original travel fare because of unforeseen changes in airfares, lodging expenses, and other costs made by carriers and hotels, fluctuations in exchange rates, and/or other developments.

12, Settlement of Travel Fare (1) If the amount of money actually expend on arranging the Travel Service differ from the earlier travel fare collected from the customer, Markone will adjust the travel fare as soon as possible
(2)When the settlement travel price exceeds the amount already received as the travel fares, the customer must pay the difference to the Markone
(3) If the travel fares is less than the amount already received, Markone will refund the difference to the customer.

13, Arrangement for Group Customers If two or more travelers who will travel on the same itinerary and for the same period appoint a representative responsible for the group (hereinafter referred to as “the Person Responsible for Contracting”) and book an arranged travel, the provisions stipulated in this section shall apply to the Travel Contract concluded between the group and Markone. The contract the customer applys for will be handled as follows.
(1) Markone deems that the Person Responsible for Contracting has full power of attorney to conclude the agency-arranged Travel Contract on behalf of the travelers who constitute the group (hereinafter referred to as “the Members”), and as such Markone makes deals on the travel business for the group with the said person.If the Person Responsible for Contracting does not accompany the trip, the lead customer appointed by the Person Responsible for Contracting will be considered as the contract manager after the start of the trip.
(2) Markone may receive an application for a contract without a deposit. In this case, the time when the contract is concluded will be stated in the contract document delivered to the Person Responsible for Contracting.
(3) Markone shall not be liable for any obligations or obligations that the Person Responsible for Contracting. has or may have in the future.
(4) When the contract is concluded, the Person Responsible for Contracting must notify the number of the Members or submit the list to Markon by the date specified by the company.
(5) Markone will respond to requests from the contract manager to change the Members as much as possible. Any increase or decrease in travel expenses caused by the change shall belong to the Members.
(6) Markone may provide a tour guide service upon the request from the Person Responsible for Contracting. with a Markone prescribed fee. As a general rule, the tour guide service shall be the work necessary to carry out group/ group activities according to the predetermined travel schedule. In addition, the tour guide business hours are, in principle, from 8:00 to 20:00.

14, Liability of Markone (1) If Markone or a person who carries out all or part of the arrangements for Markone (hereinafter referred to as “the Agent”) causes the customer to incur losses through accident, error, or omission in implementing the Travel Contract, Markone shall reimburse the customer for such losses, provided Markone is liable for such losses. (If only the customer files a complaint with H.I.S. from a day after and within two years of incurring such losses)
(2) In principle, we are not responsible for the following cases. Natural disasters, wars, riots, accidents or fires in transportation / accommodation facilities, delays in transportation facilities, interruptions, or changes in travel schedules or cancellations caused by orders from public offices, isolation due to infectious diseases, free action When suffering damage due to reasons beyond our control, such as accidents, food poisoning, theft, etc.
(3) For damage to baggage, Markone shall pay a Maximum of 150,000 yen per person (that limit shall not apply in the cases where such damage is caused by serious fault, error, or omission attributed to Markone), provided the customer files a complaint with Markone within 14 days in the case of a travel after occurrence of such damage.

15, Obligations of the Customer (1) If Markone incurs any loss as a result of the customer’s negligence, error, act in violation of laws and regulations or public moral and ethics, or non-observance of the provisions of the Markone Stipulations by the customer, Markone will seek compensation from the customer for such loss.
(2) Upon concluding the Travel Contract with Markone, the customer is obligated to make his/her best efforts to utilize the information provided by Markone and be aware of his/her rights and obligations as well as other content of the Travel Contract.
(3) In order to smoothly receive the travel service stated in the contract document after the start of the trip, if the customer recognizes that a travel service different from the contract document has been provided, the customer should notify the fact to Markone or the service provider promptly.

16, Handling of Personal Information Markone will use the personal information stated or entered on the application form submitted by the customer when making an application for travel within the scope necessary for communications with the customer, and arrangements to receive travel services provided by transportation and accommodation facilities (primary transportation and accommodation facilities are stated in the contract document) in travel applied for by the customer. In addition, Markone may use the personal information
(1) to create products, services and campaigns of Markone and the affiliated companies, (2) to collect comments after participating in the trip, (3) to requests for questionnaires, (4) for provision of privilege services and (5) statistics.

17, Compliant with Contract Matters not stated in this travel condition manual are subject to the provisions of our Travel Industry Agreement (Arranged Travel Contract section).

18, Base Date for Terms and Conditions of Arranged Travel This Terms and Conditions of Arranged Travel is based on the fares and charges as of July 1st, in the year of 2020.

*Different from Package Tour or Order-Taking Type Customized Tour, special compensation provisions do not apply to arranged travel contracts. A large amount of medical expenses and/or transportation costs may be charged in the case of sickness or injury while traveling. Also, in the case of an accident, it may be very difficult to claim damages from the perpetrator and collect the compensation. To ensure these, Markone recommend that you purchase a sufficient amount of travel insurance yourself. *If you have any questions about this trip, please ask the following travel service supervisor

Markone Style Inc. Tourism industry Hokkaido governor registration travel industry No. 3-701
Contact Person: Hijiri KOBAYASHI (Domestic Travel Service Supervisor)
Office: 640-89 Kawashimo Shiroishi-ku Sapporo, Hokkaido, 003-0869 JAPAN
Phone: 81(0)11 875 1122
Fax: 81(0)11 351 2711